Contact us

Personalized support — get the help you need

Have questions or need help understanding the plan? There are multiple ways to get live help and request information.

Use the links below to find the best way to connect with us.

Phone Appointment

Set up a one-on-one phone consultation. Just choose a date and a plan specialist will call you.

Call Us

Reach a representative by phone Monday through Friday, 8 AM to 8 PM ET. Call Customer Service: 1-866-241-0262 (TTY:711)

Paper Copy Request

Would you like a copy of the Aetna Medicare Advantage Plan Guide mailed to you?

Questions? Call us at 1-866-241-0262 (TTY:711)
Available Monday through Friday, 8 AM to 8 PM ET

Aetna Medicare is a PPO plan with a Medicare contract. Enrollment in our plans depends on contract renewal. This is a brief description of the features of this plan. Before making a final decision, please read the NALC Health Benefit Plan — High Option’s official plan brochure and the NALC High Option Plan — Aetna Medicare Advantage plan documents. All benefits under the NALC Health Benefit Plan — High Option are subject to the definitions, limitations and exclusions set forth in the official plan brochure.